Sharing Hidden Knowhow How Managers Solve Thorny Problems With The Knowledge Jam

As a non-specialist who is also a friend of the author's, I found I was reading two different books within a book. First, the book is an erudite treatise on knowledge management, demonstrating an impressive breadth of knowledge, scholarship, and expertise.

As a leader of a team of knowledge-workers, I have no greater challenge than ensuring that knowledge is shared amongst our Team and successfully applied to future endeavors. In "Sharing Hidden Know-How", Katrina "Kate" Pugh offers a thorough and compelling analysis of how the Knowledge Jam can be used to meet this challenge and efficiently and effectively transfer knowledge within a variety of organizational settings.

Sharing Hidden Know-How is relevant and timely. Using the Healthcare industry as an example, there is timely opportunity where organizations can benefit from learning how to `jam' on an as needed basis.